Returns

If the garment is unworn and unwashed, you can exchange or return the item for a full refund in the first 30 days. Tags must be attached. No returns on sale items, they are final sales.

Our Return and Exchange Policy

Returns are accepted within 30 days of purchase. Original shipping fees are non-refundable. Exchanges will not incur further shipping charges.

To request a return or exchange, please contact us by email hello@innershineonline.com

Or call our customer service specialists at 1 844 744 6300 Ext 1. We are available from 9am-5pm EST, Monday-Friday.

Return Address:

Once your request has been received and processed, we will email your RA confirmation as well as a shipping label to return your merchandise.

Please note returns will be not accepted without prior authorization (RA).

NOTE: We do recommend that you save your return tracking number until you have been notified that your refund is completed.

• Request a Return – You will be provided with an authorization number after submitting the form on the returns page. You can also email us or call customer service for assistance.
• Include your returns form in the package you are sending.
• Print Shipping Label – After receiving your request, you will receive a shipping label in your email. Please print this to use as your shipping label. If you choose to use another shipping method, it must be a trackable method and provide us with the tracking information. C.O.D. returns will not be accepted.
• Packaging and Shipping Your Return - May be returned in the original shipping box.